Repairs and maintenance

Repairs and maintenance

We know that sometimes things stop working in your home.  Some items are your responsibility, others are ours to repair. To check what we will repair – go to the what will Raglan repair section.

How do you report a repair?

Use our simple form below for reporting your repairs to us. Please ensure you provide as much detail as possible and include photos or videos wherever possible as this helps us to diagnose what the issue is and fix it as quickly as possible. 

If you need to discuss a repair – contact us.


For all emergencies, call 0800 011 6420/01202 319119.

What is an emergency?


  • Left unattended would potentially cause injury or serious danger to health such as gas leaks, blocked overflowing drains, live bare electric cables
  • Extensive damage to property such as burst pipes, serious roof leaks, fire or flood
  • Loss of security such as broken door locks.

Helping you maintain your home

It's important for you to take responsiblity for some of the maintenance in your property, after all it is your home. The 'fix it' videos below provide you with hints and tips.

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