Resident involvement is fundamental to the success of the services Raglan provides. That's why residents are encouraged to get involved in the overall planning, decision-making process and monitoring of our services because we believe that residents' needs, wishes and opinions should be valued. All residents are also specifically consulted on any issues that affect them directly eg: changes to tenancy agreements or any decisions that may result in service charge rises.
Our Resident Involvement Policy ensures that we work alongside residents to influence policies and proposals for service improvement. The policy also enables Raglan to demonstrate its accountability to residents. Linked to the Resident Involvement Policy, our Resident Involvement Statement [pdf] 2MB provides an account of the achievements and plans for resident involvement and community initiatives.
It is for residents to decide how they wish to be involved, if at all. In consideration of this, Raglan recognises the need to be flexible and open-minded. Therefore, we have made sure that there are a number of different ways to get involved. In this area of the website please find information on the following ways to get involved as a Raglan resident:
From the 1 December 2008 the Tenant Services Authority (TSA) came into effect to replace the Housing Corporation as the regulator for social landlords. It has been carrying out a nation wide consultation - The National Conversation - that will help form the basis for monitoring and measuring the performance of social landlords. Please view our National Conversation page to keep up to date with this consultation or visit the Tenants Services Authority website for more ways to get involved.