Privacy Statement and Legal Information
Raglan Housing Association is committed to safeguarding the privacy of website visitors. This privacy statement tells you how we will use and protect any information that you may give us when you visit this website. As this is a long page of text, please select the link to the information paragraph of interest to you from the list below:
Raglan systems security
If you are a Raglan resident and use My Home Online to contact us or to view your account, we offer a secure connection to our systems. Secure server software encrypts the information that you input and send to us. In addition, we have strict security procedures in place to prevent unauthorised access to your data.
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Notification of changes to this statement
We are continually adding new functions and features to this website and improving our existing services. Because of these ongoing changes, changes in the law and the changing nature of technology, our data practices will change from time to time. If our data practices change, we will include the details in this statement, so that you are always kept informed about the collection, use and disclosure of your personal information.
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Collection of personal data including e-mail addresses
The term ‘personal data’ refers to personally identifiable information about you, such as your name, birth date, telephone number, e-mail address or postal address. The term ‘sensitive personal data’ refers to information such as health, disability or ethnicity.
You may use this website to register to receive additional information or services from us. When you register, we ask you for contact information like your name, postal address and e-mail address. All the information you give us will be held securely, in accordance with the Data Protection Act 1998.
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Use of personal data
The purposes for which we process personal data and sensitive personal data include the following:
- We will use the information you provide to supply and manage any services we provide for you and to improve and develop those services to suit your needs.
- We may contact you occasionally to inform you of new services we will be providing, or events or articles we think will be of interest to you.
- We will use the information you provide for equality and diversity purposes, to ensure that we treat everyone fairly and provide the best service that we can for all client groups.
Anonymous data collected through this website
In addition to the information we collect as described above, we use technology to collect anonymous information about the use of our website and which pages our visitors view. This technology does not identify you personally; it simply enables us to find out more about our visitors and their use of our website. We use this anonymous data to improve the content and functionality of this website and our services.
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Cookies
A cookie is a small piece of information that is sent to your browser and stored on your computer’s hard drive. It is sent to you by a web server and enables the server to collect information about your website visit. We use temporary cookies to hold information for visitors who log in to our secure area, to let them browse the whole site without having to log back in to the secure area again in the same session.
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Disclosure of your personal data
We do not sell, distribute or share your personal data with unrelated third parties, except in these limited circumstances:
- Personal data may occasionally be transferred to third parties who act for us for further processing in accordance with the purposes for which the data was originally collected, or for purposes to which you have subsequently consented.
- We may share or transfer the information in our databases to comply with a legal requirement, for the administration of justice, to protect your vital interests, to protect the security or integrity of our databases or this website, to take precautions against legal liability, or in the event of a sale, merger, reorganisation, dissolution or similar event.
Where appropriate, before disclosing personal data to a third party, we contractually require the third party to take adequate precautions to protect that data and maintain confidentiality.
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Data integrity and security
We strive to maintain the reliability, accuracy, completeness and currency of personal data in our databases and to protect the privacy and security of our databases. We keep your personal data only for as long as reasonably necessary for the purpose it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
Our employees who have access to personal data have been trained to handle such data properly and in accordance with our security protocols and strict standards of confidentiality. Although we cannot guarantee against any loss, misuse, unauthorised disclosure, alteration or destruction of data, we try to prevent such unfortunate occurrences.
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Data access and corrections
Upon receipt of your written request and enough information to permit us to identify your personal data, we will disclose to you the personal data we hold about you. We will also correct, amend or delete any personal data that is inaccurate and inform third party recipients of the necessary changes.
If you wish to access or correct your personal data, please write to us at Raglan Housing Association, Housing Services Centre, Raglan House, 22-24 Oxford Road, Bournemouth BH8 8EZ or e-mail us at hsc@raglan.org. Requests to delete personal data are subject to any applicable legal and ethical reporting or document retention obligations imposed on us.
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Links to other websites
Raglan Housing Association provides links to other websites, where we consider them relevant and helpful to our website visitors. The Association does not have responsibility for these linked websites and cannot therefore guarantee the accuracy of their content or endorse any of the operations or services they offer or are involved with. In addition, we are not responsible for their data or privacy practices.
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Accuracy of website information
We endeavour to ensure that all the information included in this website is accurate and up to date, but we cannot guarantee this. We cannot therefore be held responsible for any losses that may result from decisions taken based on the information provided, or for any errors or omissions in the information. Any advice provided on the website is only generally applicable and cannot be regarded as specifically relevant to everyone.
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Governing Law
This privacy statement forms part of our website Terms of Use and as such shall be governed by and construed in accordance with the laws of England & Wales. You agree to submit any dispute arising out of your use of this website to the exclusive jurisdiction of the courts of England & Wales.
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Data Controller
Raglan Housing Association is the Data Controller responsible for this website. Our data protection registration number is Z5574632.
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Computer Viruses
We take every reasonable care to ensure the security of our computer systems. However, you must take responsibility for checking the source, content and attachments of any emails or information sent, forwarded, or linked to your equipment.
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Questions
If you have any questions about this privacy statement or concerns about the way we process your personal data, please contact us by e-mailing hsc@raglan.org.