Making a comment or registering a complaint

Raglan aims to provide an efficient and effective service to all our residents but sometimes mistakes are made. We value genuine complaints because they are a very effective way of finding out where we can improve what we do.

You may register a complaint by:

• telephone
• email - use form below
• letter by writing to: The Housing Services Centre, Head Office or your regional office

Speaking to someone in person
If you want to speak to someone in person first, contact your housing or community initiatives officer or any other staff that you have contact with. If you do not know how to reach them please contact the Housing Services Centre by emailing hsc@raglan.org or calling 0800 011 6420 or 01202 319119 (mobile users or those on price plans),  and they will be able to help you.

Every effort will be made to resolve the complaint immediately by the member of staff you speak to first rather than having to progress through the more formal complaints process.

What is a complaint?
Not everything that you feel unhappy about will be dealt with under our complaints policy. For example reports of repairs or anti-social behaviour and harassment are dealt with in accordance with our maintenance, anti-social behaviour and harassment policies. However, if you are not satisfied with the way in which that repair or incident of anti-social behaviour or harassment has been handled then a complaint can be registered about these and dealt with under our customer satisfaction policy.

Making comments and registering a complaint
Please use the form below if you:

• would like to comment on an element of Raglan's service or operations without registering a formal complaint
• want to register a formal complaint

Download our leaflet about making Compliments, Suggestions and Complaints
Files in pdf format can be viewed using Adobe Acrobat reader software provided free by Adobe Systems Inc. Download Adobe Reader.  

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