We welcome all views about our customer services as they give us valuable feedback which can help us improve the services we provide. From 1 July 2011, Raglan will be implementing a new Complaints Compliments and Comments Policy (0.163MB) and Complaints Process.
A complaint is when you tell us that you are unhappy with something we have or haven't done, and we have not put it right. If we get something wrong it really helps if you tell us so that we can put it right and learn from our mistakes.
Use the Customer feedback form to make a complaint now.
Compliments & Comments
We are always keen to receive suggestions for improvement and feedback on the things we are doing well. Plus, it is good to be able to pass on positive feedback to our staff.
|In writing in a language of your choice to:||Raglan Housing Association, Housing Services Centre, Freepost (BH635) Bournemouth, BH8 8BR|
|By phone||0800 011 6420 or 01202 319119|
|In person||Simply tell your local housing officer or other front-line staff.|
|Online||Using the Customer feedback form|
You can also use the above contact details to request copy of our policy, or download the Complaints Compliments and Comments (0.163MB) now.
Not all complaints should be made in this way. If you want to report a repair or a case of antisocial behaviour, neighbourhood nuisance or racial harassment please contact the Housing Services Centre (HSC) on 0800 011 6420.01202 319119.
When making a compliant it helps if you can:
- Make it clear what your complaint is about.
- Say what you would like to happen.
- Keep records of any information that relates to your complaint.
Learning from feedback
Monitoring complaints, compliments and comments ensures we learn from the feedback we receive and can therefore improve the services we provide.