Estate agreements are drawn up by residents' associations and Raglan following consultation with residents. The agreements contain:
- details of services residents can expect from Raglan and its contractors
- a list of estate priorities identified by residents and how they are to be dealt with
- information about how residents will monitor the agreement
Each agreement also contains an equality and diversity statement committing the residents' association to implementing a programme of positive action while ensuring no one receives less favourable treatment.
If you would like to know more about estate agreements, please contact the Customer Engagement Team directly by emailing firstname.lastname@example.org or calling The Housing Services Center on 0800 011 6420 or 01202 319119 (mobile users or those on price plans)