Tell us what to improve
Raglan continuously aims to improve the services that we provide and the communities in which our residents live.
It is essential that residents play a part in achieving this so that any improvements reflect residents' needs. All the surveys and consultations help Raglan to do this and are a very important part of our work.
Raglan has an on-going policy review programme, if you would like information about what policies are being reviewed please contact Bill Flood at Bill.flood@raglan.org
or via The Housing Services Center on 0800 011 6420 or 01202 319119 (mobile users or those on price plans)
Some surveys are ongoing and measure particular services and the levels of satisfaction with these services, these include:
Ongoing Surveys carried out by Raglan
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Other surveys and consultations are more specific and are usually carried out by written questionnaire and/or at residents' meetings because they concern issues that directly affect particular residents.
Examples of Specific Surveys
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In the examples above, residents are given 31 days, or no less than 14 days (if a quick decision is required), to reply. In the case of a ballot, one vote per household will be given.
Where Raglan is consulting on contractors' quotes, they will be made available for inspection for a further 31 days. If the lowest quote is not accepted Raglan must inform residents within 21 days of entering the new contract stating the reasons for the decision.
Residents are informed of the outcome of the consultation either by individual letter or in the residents magazine - Round Up.