Raglan continuously aims to improve the communities in which its residents live.

It is important that residents play a part in achieving this so that service development reflects residents' needs. Raglan makes sure as far as possible that residents have their views taken into account by providing opportunities to be involved in the Association's work.

These opportunities are very varied. Some are based on committee and association membership and follow well defined constitutions and scheduled meetings. If formal meetings are not suitable, individual involvement is encouraged through the 'Readers group' or 'People with Opinions'. Raglan also carries out formal surveys which contribute towards service development.