You may make a complaint in a way that suits you best and
in a language of your choice:
By telephone
Call the
Housing Services Centre 0845 070
7772
By
email
hsc@raglan.org
By writing to
your area office
In person by speaking directly to your
housing or community initiatives
officer or any other staff that you have contact with.
If you wish to speak to someone in person but do not know how to
reach them please contact the Housing Services Centre by email
hsc@raglan.org
or call 0845 070 7772 and they will be
able to help you.
Every effort will be made to resolve the complaint
immediately by front-line staff rather than having to
progress through the more formal
complaints
process.
If Raglan is unable to resolve your complaint to your
satisfaction at this stage then
the complaints
process will tell you what happens next.