We aim to provide efficient and effective services but sometimes mistakes are made. If you feel that you have been treated unfairly or the quality or speed of service has not been acceptable, we want to hear from you .

Genuine complaints are very important to Raglan because they raise awareness of problems and help to identify where we can do better and help us not repeat the same mistake again.

Complaints will be treated seriously and can be made by anyone who is affected by our services.

Raglan has a complaints policy and a complaints process that enables matters to be resolved as quickly as possible.

What is a complaint?
You should make a complaint if you are dissatisfied with the way any matter has been handled by Raglan. However, not everything that you feel unhappy about would be dealt with under our complaints policy. For example: "complaints" or reports of repairs or anti-social behaviour and racial harassment are dealt with in accordance with our maintenance, anti-social behaviour and racial harassment policies. However, if you are not satisfied with the way in which that repair or incident of anti-social behaviour or racial harassment has been handled, any complaint about these will be dealt with under our complaints policy.

This website provides information about making a complaint and Raglan's complaints process.