Performance Indicators for Sheltered and Supported
Housing
The tables below contain the performance figures for Raglan's
sheltered and supported housing. This website also includes
general needs housing performance indicators.
Alternatively you may wish to view a copy of the
annual report on this website which contains all these
figures.
Performance Indicators for Sheltered and Supported Housing
| Total No. of
Lettings |
|
396 |
|
| |
|
|
|
| Where Residents come
from |
|
|
|
| Nominated by Local
Authority |
28.3% |
Agency |
14.7% |
| Direct Application |
24.7% |
From another
Association |
0.5% |
| Internal Transfer |
23.0% |
Other |
8.8% |
| |
|
|
|
| Analysis of new
Households |
|
|
|
| Single older person |
39% |
1 Adult with at least 1
child |
7.4% |
| Older couple |
4.9% |
Other |
0.3% |
| Single Adult |
47.7% |
|
|
| 2 Adults with no
children |
0.8% |
|
|
| |
|
|
|
Wheelchair
Households
(new lettings) |
|
3.3% |
|
| |
|
|
|
| Ethnic Groups (new
lettings) |
|
|
|
| White: British |
94.9% |
Asian/Asian British:
Bangladeshi |
0.3% |
| White: Irish |
1.0% |
Asian/Asian British:
Other |
- |
| White: Other |
1.3% |
Black/Black British:
Caribbean |
0.3% |
| Mixed: White & Black
Caribbean |
0.3% |
Black/Black British:
African |
0.5% |
| Mixed: White & Black
African |
- |
Black/Black British:
Other |
0.3% |
| Mixed: White &
Asian |
- |
Chinese/Other:
Chinese |
0.5% |
| Mixed: Other |
- |
Chinese/Other: Other |
0.3% |
| Asian/Asian British:
Indian |
- |
Refused |
- |
| Asian/Asian British:
Pakistani |
0.5% |
|
|
| Average Rents |
|
|
| Bedsit |
£49.06 |
|
| 1 Bed |
£58.36 |
|
| 2 Bed |
£64.16 |
|
| |
|
|
Rent
Collected
(This figure combines general needs and
supported housing) |
99.24% |
|
| |
|
|
| Repairs completed
within target (These figures combines general needs and
supported housing) |
|
|
| Emergency Repairs |
95.5% |
|
| Urgent Repairs |
90.4% |
|
| Routine Repairs |
92.7% |
|
| |
|
|
| Average period
property empty prior to letting (including 'difficult to let'
stock) |
42 days |
|
| |
|
|
| Empty
properties |
|
|
| Available for
letting |
37 |
|
| Unavailable |
26 |
|
All the following figures combine general needs and
supported housing
| Tenants satisfied with
Raglan's overall service |
79.1% |
|
| |
|
|
| Average SAP rating
(energy efficiency) of all homes |
66.1% |
|
| |
|
|
| Homes failing to meet
Decent Homes Standard |
0.3% |
|
| |
|
|
| Complaints |
|
|
| Complaints Received
150 |
Upheld by Board 3 |
Upheld by Ombudsman
0 |