Our Performance 2005/6
Raglan's general
needs housing performance figures are contained in the tables
below. This website also has performance indicators for
sheltered and supported housing.
Alternatively you may wish to view a copy of the
annual report on this website which contains all these
figures.
Performance Indicators for General Needs
Housing
| Total No. of
Lettings |
|
|
814 |
| Properties built
or bought |
|
|
288 |
| |
|
|
|
|
|
|
|
|
|
|
|
| Where Residents
come from |
|
|
|
| Nominated by Local
Authority |
80.5% |
Agency |
0.2% |
| Direct Application |
9.0% |
From another
Association |
0.1% |
| Internal Transfer |
9.1% |
Other |
1.1% |
| |
|
|
|
|
|
|
|
|
|
|
|
| Analysis of new
Households |
|
|
|
| Single older person |
6.4% |
1 Adult with at least 1
child |
23.3% |
| Older couple |
2.9% |
2 or more adults with at
least 1 child |
16.5% |
| Single Adult |
38.7% |
Other |
5% |
| 2 Adults with no
children |
7.1% |
|
|
| |
|
|
|
|
|
|
|
Wheelchair
Households
(new lettings) |
|
|
3.2%
|
| |
|
|
|
|
|
|
|
Head of
Household
(new lettings) |
|
|
|
| Male |
44.5% |
Female |
55.5% |
| |
|
|
|
|
|
|
|
| Ethnic Groups
(new lettings) |
|
|
|
| White: British |
87.0% |
Asian/Asian British:
Bangladeshi |
0.4% |
| White: Irish |
0.5% |
Asian/Asian British:
Other |
0.9% |
| White: Other |
1.8% |
Black/Black British:
Caribbean |
2.0% |
| Mixed: White & Black
Caribbean |
1.0% |
Black/Black British:
African |
2.3% |
| Mixed: White & Black
African |
0.2% |
Black/Black British:
Other |
0.4% |
| Mixed: White &
Asian |
0.0% |
Chinese/Other:
Chinese |
0.1% |
| Mixed: Other |
0.2% |
Chinese/Other: Other |
0.9% |
| Asian/Asian British:
Indian |
0.9% |
Refused |
0.6% |
| Asian/Asian British:
Pakistani |
0.9% |
|
|
| |
|
|
|
Average
Rents
(As at March 2005) |
Assured |
Secure |
| Bedsit |
£55.32 |
£55.03 |
| 1 Bed |
£58.52 |
£57.80 |
| 2 Bed |
£71.51 |
£68.89 |
| 3 Bed |
£84.87 |
£78.05 |
| 4 Bed or more |
£90.62 |
£80.14 |
| |
|
|
|
|
|
Rent
Collected
(This figure combines general needs and
supported housing) |
|
99.24%
|
| |
|
|
|
|
|
Repairs completed
within target (These figures combine general needs and
supported housing)
|
|
|
| Emergency Repairs |
|
95.5% |
| Urgent Repairs |
|
90.4% |
| Routine Repairs |
|
92.7% |
|
|
|
| Average period
property empty prior to letting (including 'difficult to let'
stock) |
|
38 days |
| |
|
|
|
|
|
| Empty
properties |
|
|
| Available for
letting |
|
78 |
| Unavailable |
|
27 |
The following figures combine general needs and sheltered
and supported housing
| Tenants satisfied with
Raglan's overall service |
|
79.1% |
| |
|
|
|
|
|
| Average SAP rating
(energy efficiency) of all homes |
|
66.1% |
| |
|
|
|
|
|
| Homes failing to meet
Decent Homes Standard |
|
0.3% |
| |
|
|
|
|
|
|
Complaints |
|
|
Complaints Received
150 |
Upheld by Board
3 |
Upheld by
Ombudsman
0 |