Raglan's head office is based in Poole, Dorset and we have a further six offices providing a local service to our residents and development partners:

South & South East Region
Bournemouth
Horley

West & Thames Area
Bristol
Reading

Midlands & East Area
Leicester
Bedford

Overall strategic responsibility to manage Raglan's business lies with our Board of volunteer members, working with the management team below:

Name	Position in Organisation
Alan Seabright	Chief Executive
Ian Hanstead	Director of Housing Operations
John Bruton	Director of Finance
Tony Hall	Director of Development
Tuppy Hill	Company Secretary
Steven Booth	Head of Human Resources
Jan Lewis	Head of IT

Raglan owns and manages over 10,900 homes in 95 local authority areas and we have a further 1900 at different stages of development, ranging from pre-site proposals to properties nearing completion.

Our development work involves building new homes in inner city, urban and rural areas. We also redevelop redundant brownfield sites and empty properties in support of town centre regeneration. In addition to new homes for rent, Raglan provides shared ownership properties and low cost homes for keyworkers.

In recent years we have introduced local working for all front line housing staff. They are supported by our Housing Services Centre (HSC) which offers residents a one-stop shop for all their housing enquiries. In the majority of cases the advisor taking the call will deal with the enquiry directly, for example if a resident is reporting a repair. With some issues, such as anti-social behaviour, the advisor will pass the enquiry to a specialist.

The HSC also deals with enquiries from prospective residents looking for rented accommodation.

Enquiries regarding our shared ownership properties are handled by our sales department based at our Bournemouth office.

Each area office has its own local housing staff - housing officers, surveyors and community initiative officers.

Our development managers, responsible for producing the 200 new homes identified in this year's development programme, are also based at the area offices, with a central development support function at head office.

Raglan's housing stock as at 15 July 2008.

By Accommodation Type
Bedsit	374	Hostel Bed Spaces	303
One bed	3363	Keyworker (rented)	33
Two bed	3000	Managed for others	2
Three bed	2401	Managed by others	12
Four or more bed	213	Temporary social housing	62
Resident Manager Accommodation	55	Total Rented Accommodation	9818
Leasehold for retired people	834	Shared Ownership	382
Leasehold through Right to Buy Leasehold through Right to Acquire	59 7	Keyworker (leasehold resale convenant) Non-Social Market Rented	6 2
		Overall Total	11108

*Please note that garages, carports, offices and commercial units are excluded from this stock table.