You can report a repair in the
following ways:
By
Telephone (During office
hours - 9am-5pm
Monday-Friday)
Housing Services Centre: 0845 070
7772
Textphone (for deaf or hard of hearing) 01202
312771
By Telephone
(Emergencies only
- outside office
hours)
Raglan Helpline on 0845 762 6112
Write to Raglan
at:
Housing Services Centre
Raglan Housing Association
22-24 Oxford Road,
Bournemouth BH8 8EZ
By
Fax: 01202
295217
By Email:
(not for emergency or urgent
repairs):
hsc@raglan.org
Response times
for repairs
When you report a repair we will
discuss the nature of the problem. We will then tell you what
response time category we have placed it in. Response times are
measured from the time you report the problem to us.
Emergency repairs:
completed or temporary repair within 24 hours |
- removal of immediate danger to people
- the avoidance of flooding or major damage to the property
- making the property secure (work may only be done to make the
situation safe and follow-up work done at a later
date)
|
Urgent repairs:
completed within 7 days |
- work that needs to be done quickly to prevent immediate damage
to the property
- work to overcome serious inconvenience to the
resident
|
Routine repairs:
completed within 28 days |
- non-urgent work where the repair does not cause immediate
inconvenience to the resident or the public
- work that does not present a danger to the resident or the
public
|
Response times for gas heating and
hot water repairs
Within 24 hours - for
total loss of either heating or hot water during winter (1 Nov - 31
May). Also, if there is a serious water leak from the system, a
blocked flue, or total or partial loss of gas supply.
Within 7 days - for
all other gas heating problems.
The responsibilities for paying for repairs are different for each
type of resident and there may also be differences between schemes.
Please click below on the type of resident you are to find out more
about your repair responsibilities or for more specific detail
please refer to your handbook, resident information and tenancy
agreement. If you do not have a handbook please contact the Housing
Services Centre by email
hsc@raglan.org
or call 0845 070 7772.
Repair responsibilities for renting
residents
Repair
responsibilities
for leaseholders
Repair responsibilities for shared owners